Refund and Returns Policy

Effective for Pedaca.co.ke, owned and operated by Pedacah Technologies

1. Policy Overview

At Pedaca.co.ke, we are committed to supplying quality, safe, and fit-for-purpose electronics, home appliances, and other products. If a product does not meet acceptable quality standards or materially differs from its description, customers may be entitled to an appropriate remedy in accordance with applicable Kenyan consumer protection laws.

For standard returns involving non-defective products, return requests should generally be made within 5 calendar days from the date of delivery.

This policy is intended to work alongside applicable consumer protection laws and does not limit any statutory rights that customers may have.

2. Customer Rights

Pedaca Technologies is committed to ensuring that customers receive accurate information and products that meet reasonable standards of quality, safety, and performance.

Where applicable under Kenyan law, customers may be entitled to appropriate remedies where products are defective, unsafe, or materially misrepresented.

These remedies may include, depending on the circumstances:

A refund
A replacement
A repair
Any other remedy available under applicable law

Nothing in this policy is intended to unlawfully limit or exclude statutory consumer rights.

3. Conditions for Standard Returns

To qualify for a standard return of a non-defective item, the following conditions should generally be met:

The item must be unused and in its original condition
The item should be returned with its original packaging
All applicable accessories, manuals, and included items should be returned
A valid proof of purchase or order confirmation must be provided
The return request should be made within 5 calendar days of delivery

Products that do not meet these conditions may not qualify for a full refund. Where appropriate, the condition of the returned item may be considered when determining the applicable remedy.

4. Defective, Damaged, Unsafe, or Incorrect Products

If you receive a product that is defective, damaged upon delivery, unsafe, incorrect, or materially different from the product ordered or described, please contact us as soon as reasonably possible.

For products that appear to be damaged or defective upon delivery, we encourage customers to notify us within 48 hours so that we can investigate and assist promptly.

Depending on the circumstances and applicable law, the available remedy may include:

A replacement
A repair
A refund

Where a product is confirmed to be defective, incorrect, unsafe, or materially misrepresented, Pedaca Technologies will assess the case and provide an appropriate resolution in accordance with applicable law.

5. Partial Refunds

A partial refund may be considered where a returned item:

Shows signs of use beyond what is reasonably necessary to inspect the product
Is returned without original accessories, manuals, or packaging
Has been damaged after delivery due to misuse, negligence, improper handling, power-related issues, or unauthorized installation, where applicable

The final refund amount, if any, will depend on the condition of the returned product and the circumstances of the return.

6. Non-Returnable Items

The following items may not be eligible for standard returns, except where the item is defective, misrepresented, or where applicable law provides otherwise:

Gift cards or vouchers
Downloadable or digital products or software
Hygiene-sensitive or personal care products where applicable
Products damaged through misuse, negligence, accidents, or external factors after delivery

7. Refund Processing

Once a returned item has been received and inspected, we will notify you of the outcome of your return request.

Where a refund is approved:

The refund will generally be processed using the original payment method, where possible
Alternative refund arrangements may be agreed upon where the original payment method cannot reasonably be used
Processing may take approximately 5–10 working days, depending on the payment provider, bank, or mobile money service

Please note that actual processing times may vary depending on your financial institution or payment provider.

8. Late or Missing Refunds

If you have been notified that a refund has been processed but have not yet received it:

Check with your bank, card provider, or mobile money service provider.
Allow sufficient time for the payment provider to complete processing.
If the refund is still not reflected after a reasonable period, contact our customer support team.

Email: support@pedaca.co.ke
Phone: 0710 562 992

9. Sale and Promotional Items

Products purchased during a sale, promotion, clearance, or special offer may be subject to specific return conditions communicated at the time of purchase.

However, where a product is defective, unsafe, or materially misrepresented, applicable consumer rights and remedies will continue to apply.

10. Exchanges

Exchanges may be offered where:

A product is confirmed to be defective or damaged upon delivery
An incorrect product was supplied
A replacement of the same or an appropriate alternative model is available

Customers should contact us before returning any product for an exchange.

Email: support@pedaca.co.ke
Phone: 0710 562 992

11. Gifts

If an item was purchased as a gift and shipped directly to the recipient, the available remedy may depend on the circumstances of the return and the original method of payment.

Where appropriate, store credit, an exchange, or another suitable remedy may be offered.

Where a gift was not identified as such during the purchase process, any approved refund may generally be issued to the original purchaser.

12. Return Shipping

Return shipping responsibilities may depend on the reason for the return:

For non-defective products, customers may be responsible for the cost of returning the item.
Where a product is confirmed to be defective, incorrect, unsafe, or materially misrepresented, Pedaca Technologies will assess the circumstances and arrange or reimburse reasonable return costs where required or appropriate.
Customers may be requested to use an approved or trackable return method.
We recommend that customers do not return products without first contacting our support team and receiving return instructions.

Pedaca Technologies may not be responsible for products lost or damaged during an unauthorized return shipment.

13. Warranty and Return Rights

Returns and refunds are separate from any applicable manufacturer or supplier warranty.

A product that falls outside the standard return period may still be eligible for repair or other support under its applicable warranty terms.

Warranty coverage is subject to the specific terms and conditions provided with the product or by the relevant manufacturer or supplier. Applicable consumer rights remain unaffected.

14. Fair Use and Abuse Prevention

Pedaca Technologies reserves the right to investigate and refuse fraudulent or abusive return requests where permitted by law.

This may include situations involving:

Suspected fraud
Intentional damage to products
False or misleading return claims
Repeated abuse of return and refund processes

Any action taken under this section will be subject to applicable laws and will not override lawful consumer rights.

15. How to Request a Return or Refund

Before returning a product, please contact our customer support team with your order details and the reason for your return request.

Please provide, where available:

Order number
Product name or model
Date of purchase or delivery
A description of the issue
Supporting photos or other relevant information, where appropriate

Contact Us

Email: support@pedaca.co.ke
Phone: 0710 562 992

Returns Location:
Pedaca Technologies
Emirates Mall, Luthuli Avenue
Nairobi, Kenya

We will provide guidance on the next steps for your return, replacement, repair, or refund request.

16. Complaints Resolution

We aim to resolve customer complaints fairly and efficiently. If you are dissatisfied with the outcome of a return or refund request, please contact us and request that your concern be reviewed.

Where a dispute cannot be resolved directly, customers may seek assistance through the appropriate consumer protection, regulatory, or lawful dispute resolution channels available in Kenya.

17. Policy Updates

Pedacah Technologies may update this Refund and Returns Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any updates will be published on this page, and we encourage customers to review the policy periodically.

18. Legal Notice

This Refund and Returns Policy applies to purchases made through Pedaca.co.ke, which is owned and operated by Pedacah Technologies.

This policy should be read together with our other website policies, terms and conditions, and applicable Kenyan laws.

Where any provision of this policy conflicts with mandatory applicable law, the relevant provisions of the law will apply.

Thank you for shopping with Pedaca.co.ke. We value your trust and are committed to providing quality products and responsive customer support.

Pedaca.co.ke is proudly owned and operated by Pedacah Technologies.