Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Frequently Asked Questions (FAQ)
What Shipping Methods Are Available?
Pedaca.co.ke offers reliable delivery services across Kenya. Orders are delivered through trusted delivery and courier partners directly to your preferred location.
Customers in Nairobi and surrounding areas may have access to same-day delivery, depending on the product, order time, stock availability, and delivery location. Standard delivery is also available to customers in major towns and other parts of Kenya.
Delivery costs and estimated delivery times may vary depending on your location, product size, and order details. The applicable delivery information will be communicated during the ordering process.
How Long Will It Take to Get My Package?
Delivery times depend on your location and the availability of the products ordered.
Same-day delivery: Available within selected areas of Nairobi for eligible orders placed within the applicable delivery timeframe.
Nairobi and major towns: Typically 1–3 business days.
Other parts of Kenya: Typically 3–5 business days.
Delivery times may vary due to traffic, weather, public holidays, high order volumes, or other circumstances beyond our reasonable control.
Once your order has been dispatched, our team will contact you with the relevant delivery details.
How Do I Track My Order?
Once your order has been dispatched, you will receive the relevant delivery information from Pedaca.co.ke.
You can also check your order status through our Track My Order page or contact our customer support team for assistance.
Please have your order number available when contacting us so that we can assist you more efficiently.
Do I Need an Account to Place an Order?
No. You do not need to create an account to place an order on Pedaca.co.ke.
We offer guest checkout, allowing you to purchase your preferred products quickly and conveniently.
However, creating an account can provide additional benefits, including:
Easier order tracking
Access to your order history
Faster checkout for future purchases
Convenient management of your account details
How Do I Place an Order?
Placing an order on Pedaca.co.ke is simple:
Browse our range of electronics, home appliances, and other products.
Select the product you would like to purchase.
Add the product to your shopping cart.
Proceed to checkout.
Enter your delivery and contact information.
Select your preferred payment method.
Review your order details and confirm your purchase.
Once your order has been successfully placed, you will receive an order confirmation with the relevant order details.
What Payment Methods Do You Accept?
Pedaca.co.ke provides customers with convenient payment options. The available payment methods will be displayed during checkout or communicated by our customer support team.
If you experience any difficulty making payment or completing your order, please contact our support team for assistance.
How Can I Contact Pedaca.co.ke If I Have a Question?
If you have questions about our products, orders, deliveries, payments, warranties, returns, or any other matter, our customer support team is ready to assist you.
You can contact us through:
Email: support@pedaca.co.ke
Phone: 0710 562 992
You can also visit our Contact Us page for more information.
Can I Return or Exchange a Product?
Yes, eligible products may be returned or exchanged in accordance with our Refund and Returns Policy.
For standard returns involving non-defective products, customers should generally contact us within 5 calendar days of delivery.
Products that are defective, damaged upon delivery, incorrect, unsafe, or materially different from their description may be subject to applicable consumer rights and remedies.
For more information, please review our Refund and Returns Policy or contact our support team before returning a product.
What Should I Do If I Receive a Damaged or Incorrect Product?
If your order arrives damaged, defective, or different from what you ordered, please contact Pedaca.co.ke as soon as possible.
Where possible, provide your:
Order number
Product name or model
Description of the issue
Photos of the product or packaging, where applicable
Our team will review the matter and guide you through the appropriate next steps.
Do Your Products Come With a Warranty?
Warranty coverage depends on the specific product and manufacturer.
Where a product is supplied with a manufacturer’s or supplier’s warranty, the applicable warranty terms will apply.
Warranty coverage may not include damage resulting from misuse, improper installation, unauthorized repairs, negligence, or other circumstances excluded under the applicable warranty.
Warranty rights are separate from and do not replace applicable statutory consumer rights.
Can I Get Same-Day Delivery in Nairobi?
Yes, same-day delivery may be available within selected areas of Nairobi for eligible products and orders.
Same-day delivery depends on factors such as:
Order time
Product availability
Delivery location
Product size and type
Courier availability
Please contact our team or confirm the available delivery option when placing your order.
Where Is Pedacah Technologies Located?
Pedacah Technologies, the company behind Pedaca.co.ke, is located at:
Emirates Mall, Luthuli Avenue
Nairobi, Kenya
Customers may contact us by phone or email before visiting to confirm product availability and assistance.
What Products Can I Buy on Pedaca.co.ke?
Pedaca.co.ke offers a growing range of electronics and home appliances for homes, offices, and businesses.
Our product categories include items such as:
Televisions
Refrigerators
Washing Machines
Cookers
Chest Freezers
Air Conditioners
Water Dispensers
Blenders
Pressure Cookers
Soundbars and Audio Products
Other Electronics and Household Appliances
Product availability varies depending on current stock.
How Can I Get Help After Purchasing a Product?
Our customer support team is available to assist customers with product inquiries, orders, deliveries, warranty questions, returns, and after-sales support.
You can reach us at:
Email: support@pedaca.co.ke
Phone: 0710 562 992
We are committed to providing reliable support and ensuring you have a smooth shopping experience with Pedaca.co.ke.
Pedaca.co.ke – Quality Electronics, Home Appliances, and Smart Technology You Can Trust.
Pedaca.co.ke is proudly owned and operated by Pedacah Technologies.