Shipping Policy

Thank You

Thank you for choosing Pedaca.co.ke, owned and operated by Pedacah Technologies, for your electronics and home appliances shopping needs. We appreciate your business and are committed to ensuring that your products are processed, dispatched, and delivered safely and efficiently.

Order Processing Time

We aim to process orders within 2–3 business days after your order has been confirmed.

During peak seasons, promotional periods, or periods of high order volume, processing may take slightly longer. We will always make every effort to process and dispatch your order as quickly as possible.

Please note: Orders are not processed or dispatched on Sundays or public holidays.

Shipping Charges

Shipping charges are calculated based on factors such as the delivery location, size, weight, and nature of the product.

Applicable delivery charges will be communicated during checkout or when your order is being processed.

We strive to provide our customers with competitive and reasonable delivery rates across Kenya.

Delivery Estimates

Delivery times may vary depending on your location, product availability, and the delivery method used.

As a general guide:

Standard deliveries within Kenya typically take 3–5 business days after dispatch.
Delivery to locations outside major towns may take longer.
During peak seasons, holidays, or unforeseen circumstances, delivery times may be affected.

Customers will be notified once their order has been dispatched.

Shipment Confirmation & Tracking

Where applicable, you may receive a shipment confirmation containing delivery or tracking information once your order has been dispatched.

Tracking availability may depend on the delivery service used for your specific order.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including the correct phone number and location details.

Pedaca.co.ke cannot be held responsible for delays resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

If you need to make changes to your delivery details, please contact us as soon as possible. Changes may not be possible once an order has already been dispatched.

Damaged, Lost, or Delayed Deliveries

We take reasonable care to ensure that all products are properly packaged before dispatch.

If your order arrives damaged, is significantly delayed, or you experience any delivery-related issue, please contact our customer support team as soon as possible so that we can assist in resolving the matter.

Contact us:

Email: support@pedaca.co.ke
Phone: 0710 562 992

Where a third-party courier or delivery service is involved, we may work with the delivery provider to investigate and resolve the issue.

Shipping Within Kenya

Currently, Pedaca.co.ke delivers products within Kenya only.

Delivery availability may vary depending on your location and the type or size of the product ordered.

International Shipping

At this time, Pedaca.co.ke does not offer international shipping.

Policy Updates

Pedacah Technologies reserves the right to update or modify this Shipping Policy from time to time. Any changes will be posted on this page.

We encourage customers to review this policy periodically to stay informed about our order processing and delivery procedures.

Thank you for choosing Pedaca.co.ke. We appreciate your trust and look forward to delivering quality electronics and home appliances to you.

Pedaca.co.ke is proudly owned and operated by Pedacah Technologies.